Large Language Models as Classification Engines: Overkill, or Awesome?

Why it's an odd choice. Why you should try it anyway. And how to go about it.

With real-world examples from our customer-service voicebot. Source: Author-provided.

Have you ever wanted to build a trillion-parameter labelling machine? And by that I mean, would you use a Large Language Model to solve a classification problem?

It’s an unlikely fit for an LLM. And yet, there are good reasons to use LLMs for such tasks, and emerging arc…